T & Cs

Terms and Conditions

•    All bookings have to be paid upfront in full within 12 hrs of the booking been made, if not your booking may have to be cancelled.
•    Bookings not cancelled within 24hrs prior to treatment will be charged a 50% cancellation fee and bookings that are not cancelled will be charged the full amount and the treatment will be lost.
•    Vouchers and payments made are non refundable.
•    Bookings not confirmed by the previous afternoon may have to be cancelled if we cannot get into contact with the client.
•    If a client arrives late for a treatment, the treatment will be done in the designated time frame and the full amount will be charged.
•    Once purchased courses have commenced, they will not be refunded or exchanged and must be used in the allocated time frame.
•    Vouchers purchased for treatments are valid for 3 months at the price they were purchased for, if the price has changed after your voucher has expired the difference will have to be paid in.
•    Products purchased are non refundable, if they are proved to be defective we will exchange the product.
•    Pumula Day Spa will not be held responsible for any loss or damage to personal belongings and parking is at own risk.
•    We reserve the right of admission.
•    Pumula Day Spa will not be held responsible for any personal injury to a client before, during or after any treatment.
•    Please could we ask clients to keep noise levels in the spa to a minimum at all times and cell phones to be kept on SILENT.
•    Pumula Day Spa will not be held responsible for any defective treatments caused by negligence of the client.
•    Our prices are subject to change without notice.